Terms and Conditions
“You” are the customer or prospective customer, and “We / Us” are the supplier. The “Goods” are the products which You may order from time to time and which We are to supply in accordance with these “Conditions”.
Basis of the Sale
If We accept an order for Goods, You will purchase these in accordance with our invoice and subject to these Conditions. The supply of Goods by Us and their receipt by You creates a “Contract” for the sale and purchase of the Goods.
You are responsible for the accuracy of all orders for Goods you submit. Orders must be submitted by email. No order which has been received by Us may be cancelled or amended by You unless requested by email and acknowledged in reply by Us. We will supply as much of the order as possible subject to availability.
Price of the Goods
The price of the Goods shall be our current list prices unless otherwise stated in writing. Where You are based outside the UK or Northern Ireland, and delivery is to the same, value added tax (VAT) will not be charged providing a valid European VAT number is provided. In all other cases VAT will be charged at the prevailing rate.
Unless credit has been agreed by Us in writing, the Goods must be paid for before dispatch by Us or collection by You. Where credit has not been agreed, payment must be made by You within three working days of issue of the proforma invoice to secure the Goods, failing which the Goods will be made available to other customers. Where credit has been agreed, You will pay the price of the Goods without deduction within 30 days of the date of our invoice. Time of payment shall be of the essence of the Contract. Our preferred method of payment is BACS and our bank details are provided on all invoices. We can also take payment by major credit and debit cards, excluding American Express. Failure to make payment by the due date is likely to have an effect on your credit terms, which may be postponed or cancelled at our discretion at any time.
Orders placed by You for Goods in stock exceeding £200 net, and for delivery within the UK or Northern Ireland, will not be subject to a delivery charge. Orders for Goods below £200 net for delivery to the same will be subject to a £10 delivery charge. For customers outside of the UK or Northern Ireland, You will meet the cost of delivery of which You will be notified by email once calculated. We aim to deliver orders within 5 working days (one calendar week). Where a proforma invoice is issued, the time taken to deliver the Goods will be deemed to start only once payment has been made. Any dates quoted for the delivery of the Goods are approximate only and We shall not be liable for any delay however caused. You will be deemed to have accepted the order unless You notify Us by email within two working days of the delivery that there is a problem, or of your intention to cancel and return the order or any part of it.
We will issue a credit note, or refund payment if already made, for the Goods (less our costs of recovering the Goods if you do not pay for their return to Us) within no more than 30 days after we receive their return.
Risk and Property
Risk of damage to or loss of the Goods shall pass to You upon receipt by You. The property in the Goods shall not pass to You until we have received payment in full for the Goods. If we do not receive payment in full for the Goods within 30 days, and until the property in the Goods passes to you, we shall be entitled a) to require you to deliver up the Goods to us immediately and, if you fail to do so, b) to enter your premises where the Goods are stored and repossess them. You shall not be entitled to pledge Goods which remain our property or in any way charge them by way of security for indebtedness. If you do, all money You owe Us shall (without prejudice to our other rights or remedies) be immediately due and payable.
You may return unwanted Goods to us for refund, exchange or replacement. Requests for return of Goods must be made by email and shall not be deemed accepted until we have notified our agreement by email. Such Goods must be returned to us within 14 days of delivery in their original and unused condition. If an item you request by way of exchange is not in stock, an alternative or a refund may be offered. Refunds in the case of purchases by card will be made only by credit to the card used to purchase the Goods. In appropriate cases we reserve the right to deduct from the refund the value of our delivery costs under the Contract and up to 15% by way of restocking fee.
Warranties and Liability
Where any defect in the quality or condition of the Goods is notified by You, we shall be entitled to replace the Goods (or the part or packaging in question) free of charge or at our sole discretion, refund the cost, but we shall have no further liability. We shall not be liable to you or your customer(s) or be deemed to be in breach of Contract for failure to perform any of our obligations in relation to the Goods, if the failure was due to any cause beyond our reasonable control.
Any notice required or permitted to be given by either party to the other under these Conditions shall be made in writing by email. If any provision of these Conditions is held by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby. The Contract is governed by English law and both parties submit to the exclusive jurisdiction of the courts of England & Wales.