Shipping policy
STANDARD DELIVERY
Orders are sent by 2nd class Royal Mail which aims to deliver the next day, though we respectfully ask customers to allow 5 working days for delivery in case of delay. If there should be a problem with your order then we will inform you by email. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.
Most of our items will not fit through a letterbox and will require someone to be home to accept delivery or for the item to be left with a neighbour. If an order is returned to us as undelivered due to an incorrect delivery address or nobody being home, we reserve the right to charge delivery costs for subsequent delivery attempts.
Next Day
We offer a next working delivery service within the UK for £8 irrespective of the total order value. Only orders placed before 2pm will be guaranteed for delivery on the next working day as we may not have time to process your order for collection that day if placed later in the afternoon (though we will try our best and there is a good chance that orders placed up until 3pm may still make it out of the warehouse in time). Please note that orders placed in time on Friday will probably be delivered on Monday although delivery may be attempted on Saturday (this is at the discretion of Royal Mail or any courier that we may use). Orders placed over a weekend (i.e. from 3pm Friday until midnight Sunday) will only be processed and dispatched on the Monday for delivery on Tuesday. Bank Holidays and strikes may impose delay (for whatever their duration) and should not be considered working days. These timings assume that the item(s) you order are in stock, which they should be if displayed on our website. However, sometimes stock discrepancies occur and an item may be accidentally on display but unavailable. If this should be the case then we will inform you by email as soon as we find out (and we will of course refund you the next day delivery surcharge unless you chose an alternative item in time for us to substitute it and still dispatch that day). For your peace of mind we highly recommend that you get in touch with us before completing your order to check on availability of your intended purchase(s) so that we can confirm that we have the item(s) in stock.